× Woklee Pizza

FAQ

  1. What does AURA Exim specialize in?
    AURA Exim is a wholesaler and importer specializing in sourcing high-quality, affordable products from China. We deal in a wide variety of categories such as home and kitchen items, hardware, lighting, computer accessories, stationery, toys, undergarments, storage bags, and much more.

  2. Can AURA Exim help with importing goods from China?
    Yes, we offer import assistance to help businesses source products directly from China. From product sourcing and negotiations to quality checks and shipping, we manage the entire import process, making it easy and cost-effective for you.

  3. How can I place an order with AURA Exim?
    To place an order, simply contact us with your requirements, and our team will assist you with product availability, pricing, and order placement. You can reach us via email, phone, or through our website.

  4. Is there a minimum order value?
    Yes, for out-of-Surat customers, the minimum order value is ?500. We cater to both small and large businesses, and we’ll help you get the best deal based on your needs.

  5. Can I cancel an order once it's placed?
    Yes, but you can cancel a maximum of 3 orders within a one-month period. After this limit, we may suspend your account, and you will need to contact us for reactivation.

  6. What is your return policy?
    We have a strict No Return / No Refund / No Replacement policy on all products. As our products are generic, we ensure they are checked before shipping, but any issues during transportation or after delivery are not covered under our policy.

  7. What should I do if there’s a missing item in my order?
    If you are an out-of-Surat customer, you are required to record a 360° video while opening the parcel. Claims for missing items will only be accepted if the unboxing video is provided.

  8. Do you offer warranty or guarantee on your products?
    No, all products sold by AURA Exim are generic, and we do not offer warranties or guarantees on any items unless specifically mentioned.

  9. What should I do if my account is deactivated?
    If your account has been deactivated due to inactivity or other reasons, you will need to contact our office to request reactivation.

  10. Can I choose specific colors or sizes for my order?
    Product colors and sizes are subject to stock availability. We cannot guarantee specific colors or sizes, but we will do our best to fulfill your preferences when possible.

  11. How long does it take to receive my order?
    Shipping times vary based on your location and the nature of your order. Once your order is placed, we will provide you with an estimated delivery date.

  12. How do I know if my order is shipped?
    Once your order has been processed and shipped, you will receive a confirmation message with tracking details (if applicable) so you can monitor your shipment.

  13. Do you ship outside of Surat?
    Yes, we ship across India, and we offer special terms for out-of-Surat customers, including minimum order requirements and shipping policies.

  14. How can I contact AURA Exim?
    You can reach us via phone, email, or through our website. Our customer service team is available to assist you with any questions or concerns regarding orders, products, and services.

  15. Are the product images on your website accurate?
    While we strive to display product images as accurately as possible, the actual product may vary slightly in color or design due to monitor settings or stock variations. All images are for reference purposes only.

  16. Do you offer custom or bulk orders?
    Yes, we can accommodate custom and bulk orders based on your specific needs. Contact us with your requirements, and we’ll provide pricing and availability information.

  17. What payment methods do you accept?
    We accept a variety of payment methods, including bank transfers and other modes. Please contact us for specific details based on your location and order size.

  18. What should I do if I receive damaged products?
    We inspect all products before shipping to ensure quality. However, if you receive damaged goods, please note that we are not responsible for damages caused during transit. Ensure you inspect the goods upon delivery.

  19. Can I get a refund for a packed parcel?
    If you wish to cancel a packed parcel, we will refund your payment after deducting labor and packing charges.

  20. Do you offer support for business startups or new sellers?
    Yes, we are happy to assist new businesses or startups by providing guidance on sourcing the right products, helping with the import process, and ensuring smooth transactions to support your business growth.